Privacy Policy
Last updated: July 9, 2026
This Privacy Policy describes how NeuralNiche collects, uses, and protects your personal information when you visit our website and interact with our services. We are committed to safeguarding your privacy and handling your data responsibly in accordance with applicable data protection laws.
Who We Are
We are a custom LLM training and fine-tuning service based in Calgary, Alberta, serving enterprises across Canada. We specialize in developing language models tailored to niche domains and specific business requirements. When we collect your information, we act as the data controller responsible for processing and protecting that data.
Information We Collect
We collect several types of information depending on how you interact with our website:
- Contact Information: When you submit a contact form or reach out to us, we collect your name, email address, phone number, company name, and message content.
- Website Usage Data: We collect information about how you use our website, including pages visited, time spent, device type, browser information, and IP address through analytics tools.
- Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze website performance.
- Service-Related Information: When you request information about our LLM training services, we may collect details about your specific business needs and domain focus.
Legal Basis for Processing
We process your personal information on the following legal bases: Consent — we obtain your explicit consent before collecting contact information through forms; Legitimate Interest — we use analytics data to improve our website functionality and user experience; and Contractual Necessity — if you become a client, we process information necessary to provide our LLM training services. We do not process sensitive personal information without explicit consent, and we never sell or rent your data to third parties.
How We Use Your Information
We use the information we collect for specific purposes: to respond to your inquiries and provide customer support; to deliver and improve our LLM training services; to send you relevant information about our services (only with your consent); to analyze website performance and user behavior to enhance our digital presence; to comply with legal obligations; and to prevent fraud and protect our services. We never use your information for purposes beyond what you would reasonably expect.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined above. Specifically: contact form submissions are retained for up to 24 months after your last interaction with us; website analytics and cookie data are retained for up to 14 months; server logs containing IP addresses and technical data are retained for up to 12 months; and if you become a client, service-related data is retained for the duration of our business relationship plus 36 months for legal and accounting purposes. After these periods, we securely delete or anonymize your data.
Your Privacy Rights
You have important rights regarding your personal information. You have the right to access all personal data we hold about you; the right to correct inaccurate or incomplete information; the right to request deletion of your data (subject to legal obligations); the right to restrict how we process your information; and the right to data portability, meaning you can request your data in a structured format. You also have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal. To exercise any of these rights, contact us using the information provided below.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server infrastructure, restricted access controls, and regular security assessments. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We recommend using strong passwords and securing your devices.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and gather analytics about how our website is used. Cookies are small text files stored on your device that help us remember your preferences and understand user behavior. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can control cookie settings through your browser preferences and opt out of non-essential cookies. For detailed information about how we use cookies, please review our Cookie Policy.
Third-Party Services
We may use third-party service providers to help us operate our website and deliver services, including hosting providers, analytics services, and customer relationship management tools. These providers process information on our behalf and are contractually obligated to protect your data. We ensure all third parties comply with data protection regulations. We do not authorize these providers to use your information for their own purposes.
International Data Transfers
Our services are primarily based in Canada. If we transfer your personal information outside Canada, we ensure such transfers comply with applicable data protection laws. For international transfers, we implement appropriate safeguards such as standard contractual clauses or your explicit consent. By using our services, you consent to the collection and use of your information as described in this policy, including any transfers outside your country of residence.
Children's Privacy
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly and terminate the child's account if applicable. Parents or guardians who believe their child has provided information to us should contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, if necessary, by sending you an email notification. Your continued use of our website following such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us:
Email: [email protected]
Phone: +1 403 567 8924
Address: Macleod Trail 847, Calgary, T2H 0M2, Canada
We typically respond to privacy inquiries within 10 business days. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.